Startup Blog

United Breaks Guitars - You Can't Avoid Customer Feedback Anymore

Posted by Mike Volpe on 7/8/09 11:26 AM

Musician Dave Carrol flew through Chicago, saw the baggage handlers throwing his guitar and told some clearly uninterested United employees.  After he landed, he was unhappy with the result from United.

You used to just tell 5 friends when United pissed you off.  So far Dave has told 130,000 people via YouTube (and counting...).  Hey United.... was that worth a $3500 guitar?  Here's to telling a few more people.


Mike Volpe

Written by Mike Volpe

Mike Volpe is a startup advisor and angel investor based in Boston.

Topics: video, brand reputation

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