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Little Things, Big Happiness - Berkley Perk Cafe

Posted by Mike Volpe on Tue, Feb 03, 2009
 

Sometimes companies try way too hard to make people happy.  Looking for the next whiz-bang things that will revolutionize the world.  Sometimes customers just want little things.

coffee shop free gum

I was at a coffee shop in my neighborhood in Boston a couple weeks ago and fixing my coffee (one sugar) and saw something cool.  A small basket with wrapped single pieces of minty gum in it.  Perfect to clean up that coffee breath.

Starbucks will sell you some cool "after coffee mints" for about $3.  Ouch.  These folks are saying "the gum is free, come back for the coffee".  It probably costs them about $0.01 per customer since not everyone takes the gum.  But it was enough to make me happy, which made me blog about it.

What is one tiny thing you can do for your customers to make them happy?

PS - Shame on the Berkley Perk Cafe for not having a simple website.  I would have linked to them and might have left a nice comment on their website for other customers to see.

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COMMENTS

The simple thing that EquipNet does for our customers is to act as their personal shopper AT NO CHARGE unless and until they buy something. Then, the buyer's premium (a small percentage of the sale price) is added on to your bill at the time of purchase, like when you buy real estate. 
 
If a company is looking for a piece of industrial equipment or even spare parts, we can help them find it and only spend a fraction of the cost of buying it new, without sacrificing quality. Perhaps, their finance department is breathing down their neck about not busting the budget while their plant manager is complaining that they will have to halt production if they don't get this piece of equipment fast. The company can tell EquipNet what they need, their timeline, and what they want to spend, and our professional sales team will search for a high-quality piece of pre-owned equipment that meets their specifications. Because our suppliers include leading global firms, our MarketPlace is the world's largest venue of well-maintained,used and unused equipment for the pharmaceutical, biotech, chemical, and consumer processing and packaging industries. 
 
We will even negotiate the purchase and arrange for rigging & removal and delivery. We can also send out automatic email updates when a piece of equipment that meets particular specifications is posted to www. EquipNet.com. 
 
We don't get paid until we deliver. It's not a free mint, but it is simple, good customer service that makes people trust EquipNet and come to us when they need to buy or sell quality pre-owned industrial equipment.

posted @ Tuesday, February 03, 2009 11:48 AM by Julie Baker


Number 2! I like the brevity and clarity. You're somewhere between a blog and Twitter in scale on this one.

posted @ Tuesday, February 03, 2009 4:01 PM by Michael Satterwhite


Comments have been closed for this article.