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Salesforce.com is Down

Posted by Mike Volpe on Mon, Feb 11, 2008
 

Salesforce.com is down.  They have been having trouble all day.  My company is a customer so I know.  Also, see the logs below from their service update website.

It is frustrating to me that their stock was up almost $4 today because of rumors they would sell to Oracle.  Do they really care about the stock price more than customers?

Salesforce.com Down on February 11, 2008

2:04 pm PST : NA5 Service Restored
The Salesforce.com Technology team has restored the service issue with NA5 at 22:11 UTC. We apologize for any inconvenience this may have caused you.

12:29 pm PST : NA5 Service Degradation
Update # 4: The technology operations team still continues to intensify our analysis to further isolate the intermittent service disruptions. We're sorry for the inconvenience and appreciate your patience.

11:23 am PST : NA5 Service Degradation
Update # 3: The technology operations team continues to intensify our analysis to further isolate the intermittent service disruptions. Please check back for latest status.

10:19 am PST : NA5 Service Degradation
Update # 2: The technology operations team has intensified our analysis to further isolate the intermittent service disruptions. Please check back for latest status.

9:26 am PST : NA5 Service Degradation
Update #1: The technology operations team continues to isolate the intermittent service disruptions. Batch services for Na5 have been temporary suspended to alleviate the intermittent disruptions.

8:44 am PST : Final EMEA Update # EU (EMEA) Service Restored
UPDATE #3: We have identified a failure of the database and restored services. Root cause messaging will be posted after deeper analysis.

8:22 am PST : NA5 Service Degradation
The technology operations team has been made aware of intermittent service disruptions to NA5. Please check back for further updates.

7:53 am PST : EU (EMEA) Service Degradation
UPDATE #2: We have identified a failure of the database cluster and continue to work on service restoration efforts.

7:02 am PST : NA0 and EU0 Service Degradation
UPDATE #1: Service has been restored for NA0 (SSL) at 1502 UTC.

6:43 am PST : NA0 and EU0 Service Degradation
The technology operations team has been made aware of a possible service impacting issue on NA0 (SSL)and EU (EMEA). Please check back for the latest status.

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