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How to use great story-telling to engage prospective buyers

Posted by Mike Volpe on Thu, Feb 11, 2010
 

This is a guest post by Jeff Ogden, the Fearless Competitor, who is a demand generation expert and sales leader, as well as the President of Find New Customers, a lead generation company, which helps businesses create lead generation campaigns and continually publishes the best lead generation ideas, so his readers can determine the best lead generation strategy to find new customers. 

create compelling content for marketingSeth Godin, author of best-selling books on marketing like Purple Cow, Meatball Sundae and Permission Marketing and his latest book, Linchpin talks about the need to develop remarkable content. What is remarkable content? Seth says it is "Content the reader finds so interesting, people remark to each other about it."

How can marketers create content so interesting to the reader that people start talking to each other? That seems, to most B2B marketers, a bar set too high. They certainly grasp the concept, but they struggle to put it into action. The goal of this article is to give you specific ideas of how to put Seth's concepts into action.

How can our content deeply engage readers and earn their permission for continued communications?

In order to answer that question, we need to move to an area where most of us have little experience - publishing. Specifically, we're looking at great story-telling - that engages readers on an emotional level. Don Hewitt, the late creator of 60 Minutes, described the continued success of that show as being due to their ability to tell great stories. Look at the young girl in the picture above - she's obviously engrossed in a book she finds of great interest. She's emotionally engaged. But how might you do the same thing in your B2B company? I think the best way to examine this challenge is to look at what makes - and does not make - a great story.

What does NOT not make a great story?

  • Information about your company, your products or how great you are.
  • Technical and obtuse terms - your speeds and feeds
  • Company history and awards
What does make a great story?
  • An engrossing plot with surprises, twists and turns. In the B2B world, it may be as simple as a yarn of how companies can move from a business problem to stellar results. But it's got to be a great story.
  • Short chapters with images that support the story. Pleasing graphic treatments that engage the mind.
  • Each chapter ends with a "hook" - a tease of what is to come in the next chapter. That keeps the reader flipping pages and looking forward to the next installment.
  • The ability for the reader to direct the story. Let her move back and forth - look at an earlier chapter, for instance. Readers want to be empowered.
Lastly, once you have a great story, pleasing graphics, "hooks" end every chapter and you're ready to go, you need to take another page from the publishing industry and promote your story. Ask influential bloggers to read it and comment. Get your Twitter followers to tweet about it. Write about it on your blog.  Perhaps you are thinking "Hey, Jeff. This is a great idea. But I'm not a writer." As Brian Halligan, HubSpot CEO and Founder pointed out in a recent webcast - there are plenty of journalists and writers looking for work. All you have to do is go out and look for them.

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COMMENTS

Nice article but I think it's really simpler than this- the essence of storytelling is *conflict*. The collision of a protagonist who wants something, and the obstacles in their way, demands a resolution. This is the universally-understood model of storytelling, and the form can be scaled to any language and subject matter.

posted @ Thursday, February 11, 2010 9:36 AM by Ben


Thanks for your comment, Ben. Your explanation of "conflict" is spot on and is a key element of great story-telling. Thanks for sharing it. We all need to learn about great story-telling. 
 
Jeff Ogden, President 
Find New Customers Lead Generation Made Simple 
<a>http://www.findnewcustomers.net

posted @ Thursday, February 11, 2010 2:50 PM by Jeff Ogden


Great post. I teach writing to elementary students and had not thought of applying it to marketing. 
 
Thanks for the insight.

posted @ Thursday, February 11, 2010 9:26 PM by Cynthia C. Cutright


Hey Cynthia. Glad you liked it and I hope your kids find value too. 
 
Jeff

posted @ Thursday, February 11, 2010 9:27 PM by Jeff Ogden


Thanks for bringing attention to this topic Jeff.  
 
I find its less important HOW you tell the story, and exponentially more important to have a story WORTH telling.  
 
I've got a free book on the topic if you're readers are interested -www.believemethebook.com

posted @ Friday, February 12, 2010 5:42 PM by Michael Margolis


Thanks for your comments and your ebook, Michael. I've already downloaded it due to my deep interest in the story-telling paradigm. Thank you for sharing it. 
Jeff

posted @ Friday, February 12, 2010 5:48 PM by Jeff Ogden


Awesome Jeff! Thanks for bringing people's attention to this topic, where storytelling underlies all remarkable marketing and content. 
 
I think, company history or products can make for great story, but only when its written in a manner that speaks to your audience, and how they can self-identify and relate to what's being shared.

posted @ Friday, February 12, 2010 5:56 PM by Michael Margolis


I consider story-telling to be the Holy Grail of marketing, Michael. It's the all powerful and poorly understood key to really engaging emotionally with prospective buyers.  
 
I look forward to reading your manifesto and growing my own personal knowledge.

posted @ Friday, February 12, 2010 6:07 PM by Jeff Ogden


yeah, storytelling is the fundamental base at the core of marketing and branding. We live in a new age of communications where people must learn how to operate in an anti-sales environment. Everyone is cynical and suspicious. They don't know who to trust and what to believe. Narrative is the building block for how we make sense and meaning, and decide whether we agree with something or not.  
 
Whether you like something or not, is based on whether you agree or connect with the underlying story. 
 
Look forward to the continued dialogue.

posted @ Friday, February 12, 2010 6:24 PM by Michael Margolis


You are obviously remarkable in your own right, as your post here is Mr. Volpe's non-verbal expression of this point. Well done, with a short & sweet approach that clearly makes the points, and doesn't have an after taste. I appreciate your excellent work.

posted @ Tuesday, February 16, 2010 1:37 PM by Gary Ares


Thanks for the nice comment, Gary. Appreciate it very much.

posted @ Tuesday, February 16, 2010 1:43 PM by Jeff Ogden


The storytelling shouldn't be - and isn't - just the preserve of the marketing department. My observations of great sales people suggest that one of the things that consistently set them apart is their ability to engage with their prospects by telling stories, rather than crudely pitching their "solution" at them. 
 
These stories revolve around their experience in helping other similar people in similar organisations to solve similar problems. The stories use the prospect's language and talk to issues that are important to them. And the best of them have a "sting in the tale" - an unexpected benefit over and above the one the customer had been expecting. 
 
In B2B markets, evidence suggests that one of the most important factors affecting brand reputation (and the likelihood of a sale) is the quality of the conversation between the customer and the vendor. 
 
As marketers, we have a key role to play in collecting these stories and republishing them to the sales team - and in coaching all of our sales people to use the material to become better story tellers. 
 
More here: http://www.inflexion-point.com/methodology/selling-through-storytelling/ (on a hubspot powered platform!)

posted @ Wednesday, February 17, 2010 4:01 AM by Bob Apollo


Thanks for the thoughtful comment, Bob. And I liked your article too. You make an important point -- stories resonate with prospective buyers. 
 
I also wrote a blog article on a related topic entitled "The Right Way to Hire Salespeople" http://fearlesscompetitor.com/2010/02/15/the-right-way-to-hire-salepeople/ 
 
I'd love to hear what you think of that, Bob.

posted @ Wednesday, February 17, 2010 6:59 AM by Jeff Ogden


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